Verify your privacy settings set to 'Everyone' for 'You can see and upload community creations' and 'See other people's Xbox Live profiles (Xbox 360: Profile Viewing)'?.If some options are set to Block, you may experience interference or reduced functionality in your gameplay experience. Go to, sign in if needed, and ensure you haven't selected to block or restrict any privacy and online safety features.Try changing parental controls through the Xbox console, Windows 10, and through the website if possible.Doing this should help sync settings across devices. Try this in all locations such as Xbox console, Windows 10, Windows 10 store, and the website. Sign out of your account, then sign back in.(Even if you don't play the game on Windows 10, please double-check all areas that you can.)

Windows 10 updates may change some preferences, so please make sure to double-check all areas. Please work carefully through the troubleshooting below.

Your account privacy settings may be preventing you from receiving your gifts.

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